Roles & Responsibilites of a Web Marketing Team - Whiteboard Friday
22.05.12
Howdy SEOmoz fans. Welcome to another edition of Whiteboard Friday. This week we're talking about some of the roles and responsibilities of a web marketing team and really how to design a successful web marketing team that can accomplish all of the goals that you've got on the Web.
The place that I like to start is with the metrics you care about. The metrics almost always start with customers or with revenue. Customers or revenue. From customers and revenue you can get down to the metrics that matter, the sources from which those people come externally on your site, the internal sources, the funnel, the marketing funnel itself, how far people make it down the funnel, if you're attracting customers, or the quality of those visitors that you're getting, if we're talking about a site that's driven by ad revenue.
The key metrics usually come from places like visits, visit quality, conversions, brand awareness, competitive intelligence, and the quality of customers being acquired. Those are very, very high level, but they typically filter down into deeper ones. When you look at visits, you might be looking at visit sources. You might be looking at the time that people are spending on the site and the number of pages browsed. You might be looking, when you're looking at conversions, at the quality of those conversions, how many of those people come back, what the customer lifetime value is, what the word-of-mouth spread is, you know, for every one customer, how many new customers do we acquire based on some viral co- efficient, etc., etc. You'll know these for your business, and you'll dig down into them.
Source: SEOmoz (blog)