How mobile, BYOD and younger workers are reinventing IT
22.05.12
At its most basic level, the integration of technology into users' everyday lives - both at home and at work - is forcing IT pros to reinvent themselves, what they do and how they do it. Here's a look at how these forces will be re-shaping IT for years to come.
Enter the millennial generation One major factor in the transformation of IT over the next few years will be the addition of the so-called millennial generation (also known as Generation Y, or more recently, "Gen C" ) into the workforce. This is the first generation that grew up with broadband internet access, mobile phones, and social networks and it shaped their lives and expectations in important ways.
A recent study commissioned by Bomgar and GigaOm Pro discovered some key trends about millennials and how they view technology and workplace IT departments. The study found that younger workers:
Have very high expectations when it comes to getting a response regarding support calls. Prefer
Source: Techworld.com